Last updated: November 2026

Privacy policy

When you book, call or write to us, you trust us with your name and contact information. This page explains what we do with it, how long we keep it and how you can see it, correct it or have it deleted.

Who is responsible for your information

La maison Moreno 2024 inc. is responsible for the personal information it holds. The person in charge of protecting it is:

Edwhin Moreno, Owner
Email: Edwhin2017moreno@gmail.com
Phone: (450) 267-8792

Write to him with any question, request or complaint about your information.

What we collect and why

When you make an appointment

We keep your name, phone number and email address. We use them to set your appointment, reach you if needed and recognize you on your next visit.

Online booking takes place on Booksy, an outside service with its own privacy policy.

When you call or write to us

We receive your number or email address and what you write to us. We only use them to answer you.

When you visit the site

The site has no form: it doesn’t ask for your name or contact information. Like any website, the host records some technical data to run the site and protect it from attacks: IP address, browser type, page viewed, date and time. We don’t use it to identify you.

The site uses no cookies, no statistics tool and no social media pixels. Its fonts and scripts are hosted with it. The buttons for Booksy, Instagram, Facebook and Google Maps take you to those services, which have their own rules.

Photos and videos

People who can be recognized on the site have given their consent. To have a photo of you removed, write to Edwhin.

Who can see your information

At our shop, only Edwhin and his team can see it, to manage appointments.

Some service providers handle information on our behalf:

• Booksy, for online booking;
• Cloudflare, which hosts the site;
• Google (Gmail), if you email us.

These providers may store data outside Quebec, for example in the United States. Before trusting them with your information, we check that it will be adequately protected.

We do not sell, rent or trade your information with anyone. We only share it without your consent where a law allows or requires it.

How long we keep it

We keep your information as long as you are a client, then for no more than one year after your last visit, unless a law requires us to keep it longer. After that, it is securely destroyed or made anonymous.

How we protect it

The site uses an encrypted connection (HTTPS) and access to your information is limited to Edwhin and his team.

If your information were lost, stolen or accessed without authorization and this created a risk of serious harm, we would promptly notify you and the Commission d’accès à l’information.

Your rights

At any time, you can:

• find out what information we hold about you and get a free copy. On request, the information you gave us is provided in a common digital format;
• have inaccurate, incomplete or ambiguous information corrected;
• ask us to delete information we no longer have a reason to keep;
• withdraw your consent. Without your contact information, however, we won’t be able to manage your appointments;
• find out who at our shop can see your information and how long we keep it.

To exercise any of these rights, write to Edwhin. You will get a written answer within 30 days. We may ask you to confirm your identity before sending you your information.

Making a complaint

If you believe we mishandled your information, write to Edwhin and explain the situation. He will review your complaint and give you a written answer within 30 days.

If you are not satisfied with the answer, or if a request to access or correct your information is refused or goes unanswered after 30 days, you can contact the Commission d’accès à l’information du Québec: cai.gouv.qc.ca or 1 888 528-7741 (toll-free). After a refusal, you have 30 days to submit your request to the Commission.

Changes to this policy

If we change this policy, the new version is posted on this page with its date.